We like challenges and we like to introduce innovative technologies to our collections. We were the ONLY one of the few Polish producers of equestrian clothing that in the previous season opted for technological training shirts with long sleeves!
Where did the idea for the password BELIEVE come from?
It's one of those words that has thousands of meanings. Everyone interprets them differently, everyone thinks about it and tells a different story. It is for a reason that we used it as a verb to believe. Our True Riders often emphasize that our horse riding motivates them by facing obstacles, and our clothing, every day implies that dreams work on the road to meet them. Believe in yourself and get to work! Regardless of the weather: P
- The fitted cut ensures comfort and comfort when worn. It does not restrict your movements but cares for proper muscle exercises.
- Antibacterial material that inhibits the formation of unpleasant odors, does not electrify or stretch.
- Made of light, breathable materials - you feel in it like a second skin. Made of soft, elastic and very pleasant to the touch fabric knitwear.
- Quick-drying material with optimal air circulation - allows you to stay dry even during intense workouts in the summer, but it also spreads well as an additional layer under the sweatshirt in the winter.
- UV protection - protects against harmful sun rays (protection factor UPF 50+)
- Absorbs moisture - the special structure of the material wicks sweat away and causes the material to dry quickly. You do not face the discomfort of wet backs and avoid their prediction
- Muscle control - the material flexibly adapts to the body through exercise
- The silver ions used stop the growth of bacteria that are responsible for the unpleasant odor. They keep clothing fresh for longer, even with very intense physical effort.
- Zippered, along the whole we have added a decorative True Rider contrasting print. Fits perfectly with True Rider Summer Leggings!
- Gloves decorated with an elegant, undeniable print - so that it never forgets about one of the most important motto of each horse :)
Not only we care about our customers and are well established brand already selling to Europe, Australia, and the USA but we care about every stage of our selling process.
That’s why we cooperate with the global package delivery leader UPS and DPD which means we can reach every True Rider in the world in just 2-5 days!
So no matter to which country you are ordering don’t worry about the delivery:
• You will get your goodies quickly (2-5 working days)
• You can track at any moment, where your package is located and at what stage of the journey it is, by the tracking number that you will receive by e-mail.
• After the parcel's arrive to your country, you will receive the courier number, which will get your order to the indicated address!
Europe Delivery
We offer a DPD service at a cost of 12€. Our Europe road service takes approximately 2-4 days from point of despatch to arrive with you.
UK Delivery
Don’t worry about Brexit! We already send a lot of parcels to your destinations and because of working closely to DPD and dealing with all the custom issues your parcel should arrive to you safe and sound. However please note that the delivery may take time up to 7 working days. We offer a DPD service at a cost of 18€ straight to your doors!
As all our products are made in Poland due to Brexit rules there shouldn’t be any additional fees applied and we did not record any case of this. However please be aware that orders with delivery to the UK might subject Tax and Duty charges. Especially orders over £135 might be charged import VAT.
International Delivery
We offer a DPD or UPS Express International service at a cost of 20€-40€ depending on your country. Please note the final price is based upon the final weight of ordered products. Actually the more you order the less you pay ;) All the costs will be shown in the customer’s basket.
For Orders to the USA, it is possible to pick Standard delivery for 20€ which usually takes up to 2-3 weeks. We use our International Polish Post services which cooperate with your national delivery company.
All returns should be sent back to the following address:
True Rider
Modra 28 Street
72-003 Bezrzecze
Poland
Following the instructions below:
We hope that ordering our goodies will bring a smile on your face. However, if the size or cut doesn't match, you don't have to worry.
Remember that In True Rider you always have 21 days to make a return.
The item must be returned to us within 21 days - unsoiled and in the condition that it was delivered to you, with all original tags still intact. Please allow up to 21 days for your account to be credited with a refund. Please note that refund value will match the price of the garment at the time of purchase. If you wish to exchange goods, the item must be returned to us within 21 days - unsoiled and in the condition that it was delivered to you, with all original tags still intact. No refund or exchange will be applicable, under any circumstances, after 21 days of signing for the package. In the event of an exchange, please let us know exactly what you would like your exchange to be.
The exchange/return must be accompanied by a receipt and a return form which you can find in your package.
Please ensure any products returned to us for a refund/exchange here un-worn, have no make-up marks or stains on and are sent back with the receipt, refund/complaint form, and all tags attached.
Please note gift vouchers are non-refundable, and can not be exchanged. Please, not that customers are responsible for the cost of return postage. We advise parcels are sent back via a tracked service. We will only cover the cost of postage if an item is damaged or faulty. Please make a note of your tracking reference, as you are responsible for tracing any returned parcel back to us.
If you have any questions or queries, please contact us
