If you have not found the size you are looking for, please contact us by e-mail at orders@truerider.eu.
The saddle is the place where the whole adventure begins... anything can happen once you sit in it ;) For those who want to have a True Rider part with them on their journey, we have designed classic and comfortable saddle pads for your horse. True Rider Black & Gold is a combination of classic black with expressive golden additions. For all lovers of classic designs - without unnecessary splendor, but with the highest quality!
- Possibility to buy matching fly veil to make a set for your horse
- The special structure of the material ensures high durability and resistance to heavy use during training, regardless of weather conditions ;)
- High breathability of materials - during intensive training it is important that the pad absorbs sweat and evaporates it at the same time. Thanks to this, you provide your horse with greater comfort
- After soaking or washing, the pad dries quickly and retains previous form - you do not have to worry that frequent washing will twist in the wrong direction
- The bottom is made of dark material and a special absorbent sponge - will not get dirty quickly
- Decorated with the obligatory TR embroidery, a string in contrasting color and additionally reinforced with a trim
- Velcro fastening straps - you can easily attach them to the saddle
- Jumping and dressage models - everyone will find something for themselves :)
100% Made in Poland - we support Polish companies!
Not only we care about our customers and are well established brand already selling to Europe, Australia, and the USA but we care about every stage of our selling process.
That’s why we cooperate with the global package delivery leader UPS and DPD which means we can reach every True Rider in the world in just 2-5 days!
So no matter to which country you are ordering don’t worry about the delivery:
• You will get your goodies quickly (2-5 working days)
• You can track at any moment, where your package is located and at what stage of the journey it is, by the tracking number that you will receive by e-mail.
• After the parcel's arrive to your country, you will receive the courier number, which will get your order to the indicated address!
Europe Delivery
We offer a DPD service at a cost of 12€. Our Europe road service takes approximately 2-4 days from point of despatch to arrive with you.
UK Delivery
Don’t worry about Brexit! We already send a lot of parcels to your destinations and because of working closely to DPD and dealing with all the custom issues your parcel should arrive to you safe and sound. However please note that the delivery may take time up to 7 working days. We offer a DPD service at a cost of 18€ straight to your doors!
As all our products are made in Poland due to Brexit rules there shouldn’t be any additional fees applied and we did not record any case of this. However please be aware that orders with delivery to the UK might subject Tax and Duty charges. Especially orders over £135 might be charged import VAT.
International Delivery
We offer a DPD or UPS Express International service at a cost of 20€-40€ depending on your country. Please note the final price is based upon the final weight of ordered products. Actually the more you order the less you pay ;) All the costs will be shown in the customer’s basket.
For Orders to the USA, it is possible to pick Standard delivery for 20€ which usually takes up to 2-3 weeks. We use our International Polish Post services which cooperate with your national delivery company.
All returns should be sent back to the following address:
True Rider
Modra 28 Street
72-003 Bezrzecze
Poland
Following the instructions below:
We hope that ordering our goodies will bring a smile on your face. However, if the size or cut doesn't match, you don't have to worry.
Remember that In True Rider you always have 21 days to make a return.
The item must be returned to us within 21 days - unsoiled and in the condition that it was delivered to you, with all original tags still intact. Please allow up to 21 days for your account to be credited with a refund. Please note that refund value will match the price of the garment at the time of purchase. If you wish to exchange goods, the item must be returned to us within 21 days - unsoiled and in the condition that it was delivered to you, with all original tags still intact. No refund or exchange will be applicable, under any circumstances, after 21 days of signing for the package. In the event of an exchange, please let us know exactly what you would like your exchange to be.
The exchange/return must be accompanied by a receipt and a return form which you can find in your package.
Please ensure any products returned to us for a refund/exchange here un-worn, have no make-up marks or stains on and are sent back with the receipt, refund/complaint form, and all tags attached.
Please note gift vouchers are non-refundable, and can not be exchanged. Please, not that customers are responsible for the cost of return postage. We advise parcels are sent back via a tracked service. We will only cover the cost of postage if an item is damaged or faulty. Please make a note of your tracking reference, as you are responsible for tracing any returned parcel back to us.
If you have any questions or queries, please contact us
