Do
you know that feeling when you have to wear your winter beanie, but you
don’t feel comfortable in it? We know it very well :D That’s why we
made warm and non-itching True Rider Beanie in lively colors that
looks perfect on everybody ;)
- Suprafleece™ thermal band – an additional warm layer so the beanie is completely non-irritating
- Finished with a lovely decoration of True Rider monogram
- Contrasting color – firmly sewn, so you don’t have to worry that it will come off
100% Soft-Spun Acrylics
Not only we care about our customers and are well established, a trustful brand already selling to Europe, Australia, and the USA but we care about every stage of our selling process.
That’s why we cooperate with the global package delivery leader UPS which means we can reach every True Rider in the world in just 2-5 days!
So no matter where you order don’t worry about the delivery:
• You will get your goodies quickly (2-5 working days)
• You can track check at any moment, where your package is located and at what stage of the journey it is, by the tracking number that you will receive by e-mail.
• After the parcel's arrival to your country, you will receive the courier number, which will get your order to the indicated address!
Below the current (average) shipping costs with UPS:
Europe* – 15€
UK* – 20€
USA* – 30€
Australia* - 40 €
*Please note the final price is based upon the final weight of ordered products. Actually the more you order the less you pay ;) All the costs will be shown in the customer’s basket.
Delivery times
We are sending you goods straight after we will receive money payment on our bank account. With UPS it usually takes up to 2-3 working days to deliver your goods to the country in Europe and up to 5 working days for delivery to USA and Canada.
For Orders in the USA, it is possible to pick Standard delivery for 20 € which usually takes up to 2-3 weeks. We use our International Polish Post services which cooperate with your national delivery company.
All returns should be sent back to the following address:
True Rider
Modra 28 Street
72-003 Bezrzecze
Poland
Following the instructions below:
We hope that ordering our goodies will bring a smile on your face. However, if the size or cut doesn't match, you don't have to worry.
Remember that In True Rider you always have 21 days to make a return.
The item must be returned to us within 21 days - unsoiled and in the condition that it was delivered to you, with all original tags still intact. Please allow up to 21 days for your account to be credited with a refund. Please note that refund value will match the price of the garment at the time of purchase. If you wish to exchange goods, the item must be returned to us within 21 days - unsoiled and in the condition that it was delivered to you, with all original tags still intact. No refund or exchange will be applicable, under any circumstances, after 21 days of signing for the package. In the event of an exchange, please let us know exactly what you would like your exchange to be.
The exchange/return must be accompanied by a receipt and a return form which you can find in your package.
Please ensure any products returned to us for a refund/exchange here un-worn, have no make-up marks or stains on and are sent back with the receipt, refund/complaint form, and all tags attached.
Please note gift vouchers are non-refundable, and can not be exchanged. Please, not that customers are responsible for the cost of return postage. We advise parcels are sent back via a tracked service. We will only cover the cost of postage if an item is damaged or faulty. Please make a note of your tracking reference, as you are responsible for tracing any returned parcel back to us.
If you have any questions or queries, please contact us
